Hearing Device Tech Support Specialist

Hammers Hearing; Eden Prairie (MN); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Short-term disability

Long-term disability

Employee assistance program

Hearing aid benefits

Paid time off

Paid holidays

Floater days

Volunteer day

Paternity leave

Tuition reimbursement

Job summary

Starkey in Eden Prairie seeks a Consumer Technical Support Representative to handle challenging calls from professionals and consumers on hearing devices, accessories, and connectivity. You will support customers via phone, email, web chat, and messaging, delivering service with passion and excellence while following company policies.

Founded in 1967, Starkey is a world leader in hearing technologies. The role emphasizes teamwork, policy adherence, and high-quality service to help people hear

Qualifications

• Bachelor's degree or equivalent with 2-4 years of experience in the field or related area.
• Experience with Windows, iOS, and Android operating systems and hardware knowledge and experience required. Minimum 1-year
• Experience working in a customer service environment required
• 2-year experience working in a hearing aid manufacturing environment preferred
• 2-4 years of experience in the field or a related area

Responsibilities

• Meet Key Performance Indicators as defined by Management
• Provides personalized service in attempting to exceed consumer expectations
• Utilizes management as a problem-solving resource
• Sets up a personalized reference system to prevent reoccurring questions
• Attend regional or corporate training session each pre-product release
• Complete the required internal training
• Communicate consumer feedback and needs through management
• Understand consumer needs and actively listen, ask questions, and demonstrate awareness of goals
• Respond efficiently and meet timelines for communication requests
• Provide well thought-out feedback for team training needs

Skills

Customer service

Technical aptitude

Communication

Problem solving

Education

Bachelor's degree or equivalent

Tools

Windows OS

MS Office

MS Outlook

PowerPoint

Job description

Starkey in Eden Prairie seeks a Consumer Technical Support Representative to handle challenging calls from professionals and consumers on hearing devices, accessories, and connectivity. You will support customers via phone, email, web chat, and messaging, delivering service with passion and excellence while following company policies.

Founded in 1967, Starkey is a world leader in hearing technologies. The role emphasizes teamwork, policy adherence, and high-quality service to help people hear