Remote Tech Support Specialist - Hearing Devices

Starkey Hearing; Eden Prairie (MN); Remote; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hearing aid benefits

PTO

Job summary

Starkey Hearing in Eden Prairie, MN seeks a Customer Service Technical Support Representative to handle challenging calls about hearing devices, accessories, and connectivity. You will support customers via phone, email, web chat, and messaging, upholding Starkey's standards of passion, purpose, and excellence.

The role requires 2–4 years of related experience, a bachelor’s or equivalent, strong technical literacy with Windows/iOS/Android, and excellent communication and problem‑solving skills.

Qualifications

• Bachelor's degree or equivalent and 2-4 years of related experience.
• Experience with Windows, iOS, and Android operating systems; hardware knowledge.
• 2-4 years experience in customer service; 2 years in hearing aid manufacturing preferred.

Responsibilities

• Meet Key Performance Indicators as defined by Management.
• Provide personalized service to exceed consumer expectations.
• Use management as a problem-solving resource.
• Attend regional or corporate training sessions before product releases.
• Complete required internal training.
• Communicate consumer feedback through management.

Skills

Excellent communication

Technical understanding

Organizational skills

Problem solving

People skills

Adaptability

Education

Bachelor's degree or equivalent

Tools

Windows OS

MS Office

MS Outlook

PowerPoint

Job description

Starkey Hearing in Eden Prairie, MN seeks a Customer Service Technical Support Representative to handle challenging calls about hearing devices, accessories, and connectivity. You will support customers via phone, email, web chat, and messaging, upholding Starkey's standards of passion, purpose, and excellence.

The role requires 2–4 years of related experience, a bachelor’s or equivalent, strong technical literacy with Windows/iOS/Android, and excellent communication and problem‑solving skills.