Consumer Tech Support Specialist – Hearing Devices

Starkey Hearing Technologies

Eden Prairie (MN)

On-site

USD 32,000 - 39,000

Full time

9 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid holidays

Job summary

Starkey Hearing Technologies in Eden Prairie, Minnesota is seeking a Customer Service Technical Support Representative to handle calls from professionals and consumers on technical issues related to hearing devices, wireless connectivity, and policies.

The role involves assisting customers via phone, email, web chat, and messaging platforms while upholding company values and delivering service with passion, purpose, and excellence.

Qualifications

Education: Bachelor's degree or equivalent with 2–4 years of related experience.
Experience with Windows, iOS, and Android operating systems and hardware knowledge.
Experience in a customer service environment.

Responsibilities

Meet KPIs as defined by management.
Provide personalized service to exceed consumer expectations.
Attend regional or corporate training before product releases.
Communicate consumer feedback to management and assist with content development.
Respond promptly to management requests and support team training needs.
Perform other duties as assigned.

Skills

Excellent communication

Strong problem-solving

Organizational skills

Team collaboration

Adaptability

Active listening

Ability to explain technical info

Education

Bachelor's degree or equivalent

Tools

Windows OS

MS Office

MS Outlook

PowerPoint

Mobile OS (iOS/Android)

Job description

The role involves assisting customers via phone, email, web chat, and messaging platforms while upholding company values and delivering service with passion, purpose, and excellence.

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