Remote Hearing Device Tech Support Specialist

Starkey; United States; Remote; USD 32.000 - 37.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hearing aid benefits

PTO

Paid holidays annually

Floating days annually

Volunteer service day annually

Tuition reimbursement

Zusammenfassung

Starkey seeks a Customer Service Technical Support Representative to assist professionals and consumers with technical issues related to hearing devices, accessories, and connectivity. You will support customers via phone, email, web chat, and instant messaging, delivering service with passion and knowledge.

The role emphasizes solving complex problems, training participation, and contributing to a supportive team culture.

Qualifikationen

• Bachelor's degree or equivalent and 2-4 years of related experience.
• Experience with Windows, iOS, and Android operating systems.
• Experience in a customer service environment required.
• 2-4 years in a hearing aid manufacturing environment preferred.

Aufgaben

• Meet KPIs defined by management.
• Provide personalized service to exceed consumer expectations.
• Assist customers via phone, email, and web chat with technical issues.
• Communicate consumer feedback through management.
• Attend product pre-release training sessions.

Kenntnisse

Communication skills

Problem-solving

Computer literacy

Adaptability

Teamwork

Ausbildung

Bachelor's degree or equivalent

Tools

Windows OS

MS Office

MS Outlook

PowerPoint

Jobbeschreibung

Starkey seeks a Customer Service Technical Support Representative to assist professionals and consumers with technical issues related to hearing devices, accessories, and connectivity. You will support customers via phone, email, web chat, and instant messaging, delivering service with passion and knowledge.

The role emphasizes solving complex problems, training participation, and contributing to a supportive team culture.