Remote Technical Support Specialist — Fast-Paced Customer Care

Teleperformance USA; Utah; Remote; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401(k) plans and life insurance

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications and resolving inquiries with professionalism in a fast-paced environment. You will use web-based tools to deliver accurate technical assistance.

This role emphasizes customer experience through troubleshooting internet services and device issues, requires strong communication, problem-solving, and the ability to work independently in a

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills.
• Ability to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and/or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Skills

Oral & written communication

Problem solving

Multi-tasking

Independent work

Technical troubleshooting

Customer service

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications and resolving inquiries with professionalism in a fast-paced environment. You will use web-based tools to deliver accurate technical assistance.

This role emphasizes customer experience through troubleshooting internet services and device issues, requires strong communication, problem-solving, and the ability to work independently in a