Remote Customer Support Specialist: Fast, Proactive Help

Teleperformance USA; Delaware; Remote; USD 33,000 - 42,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism and using web-based tools to resolve issues for a seamless customer experience. The role suits individuals passionate about service delivery in a fast-paced environment.

Requirements include 6+ months of customer service experience, a high school diploma or equivalent, ability to type 25 wpm, and residency in DE or other eligible

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism and using web-based tools to resolve issues for a seamless customer experience. The role suits individuals passionate about service delivery in a fast-paced environment.

Requirements include 6+ months of customer service experience, a high school diploma or equivalent, ability to type 25 wpm, and residency in DE or other eligible