B2B Tech Support Specialist — Remote

Keeper Security, Inc.; Chicago (IL); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) (Roth/Traditional)

Above-market annual bonuses

Job summary

Keeper Security, Inc. is looking for a passionate Customer Support Representative to join their B2B Support team. This position can be remote with a hybrid option for candidates in Chicago, IL. You'll handle customer requests via phone and email, ensuring a high standard of service and professionalism.

The ideal candidate will have technical support experience and strong communication skills to effectively assist customers. Join one of the fastest-growing cybersecurity companies and enjoy benefits like medical insurance, a generous PTO plan, and annual bonuses.

Qualifications

• 1+ years of experience in a technical support role.
• Experience with Google Docs and MS-Office tools.
• Proven history of maintaining professionalism with customers.

Responsibilities

• Answer customer calls, tickets, and chats regarding product issues.
• Collaborate with teams to stay informed on product updates.
• Maintain a high level of professionalism with clients.

Skills

Excellent communication skills

Problem-solving

Technical support experience

Ability to work independently

Education

Bachelor’s degree

Tools

Salesforce

Google Docs

MS-Office tools

Job description

Keeper Security, Inc. is looking for a passionate Customer Support Representative to join their B2B Support team. This position can be remote with a hybrid option for candidates in Chicago, IL. You'll handle customer requests via phone and email, ensuring a high standard of service and professionalism.

The ideal candidate will have technical support experience and strong communication skills to effectively assist customers. Join one of the fastest-growing cybersecurity companies and enjoy benefits like medical insurance, a generous PTO plan, and annual bonuses.