Remote Technical Support Specialist – CAD & ITIL

Motorola Solutions; Texas; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Employee Stock Purchase Plan

10 Paid Holidays

Job summary

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex Computer Aided Dispatch solution. You will troubleshoot hardware, software, and network issues across Windows and Linux environments and assist customers with device configuration and ongoing software support.

The role requires strong customer service, ITIL-friendly practices, and the ability to work in high-security environments, including background checks.

Qualifications

• Proven hands-on experience in technical support.
• Strong knowledge of Windows and/or Linux.
• Experience troubleshooting hardware and software.
• Familiarity with networking concepts and mobile devices.
• Commitment to customer service excellence.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
• Experience utilizing help desk ticketing systems (Zendesk, ServiceNow, Jira).
• Familiarity with remote support tools.
• Experience with scripting languages (PowerShell, Python).
• Experience with cloud platforms (AWS, Azure, Google Cloud).
• Fluent and experienced with AI-enhanced productivity tools.

Responsibilities

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
• Troubleshoot and resolve technical issues for hardware, software, OS, network, and applications.
• Configure, deploy, and maintain end-user devices, including desktop computers, laptops, mobile devices, and peripherals.
• Install, configure, and provide ongoing support for various software applications.
• Assist with network diagnostics, resolving basic network issues and connectivity problems.
• Escalate complex technical issues to higher‑level support teams or subject matter experts as necessary.
• Adhere to ITIL or other relevant IT service management best practices.
• Maintain flexibility for shift work and on‑call rotations.

Skills

Windows OS

Linux OS

Troubleshooting

Networking concepts

Mobile devices

PowerShell

Python

AWS

Azure

Google Cloud

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

Job description

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex Computer Aided Dispatch solution. You will troubleshoot hardware, software, and network issues across Windows and Linux environments and assist customers with device configuration and ongoing software support.

The role requires strong customer service, ITIL-friendly practices, and the ability to work in high-security environments, including background checks.