Remote Customer Support Specialist — Tech Growth

Everglade Works; Houston (TX); Remote; USD 28,929 - 38,572; Full time

Benefits offered by this job

Competitive hourly pay

Bonuses based on performance

Paid training and professional development

Comprehensive health, dental, and vision coverage

Paid time off and holidays

Tech stipend for home office setup

Job summary

A technology company is seeking a passionate Customer Service Representative to provide exceptional support remotely. You will assist customers, resolve issues, and enhance their experience with the company’s products and services. Ideal candidates have at least 1 year of experience in customer service, excellent communication skills, and familiarity with CRM tools. This role offers competitive pay, performance-based bonuses, and a flexible remote work environment, promoting work-life balance and professional growth.

Qualifications

• 1+ years of experience in a customer service role, ideally in a tech environment.
• Strong written and verbal communication skills.
• Ability to troubleshoot and resolve issues.

Responsibilities

• Provide customer service via phone, email, and chat.
• Document customer interactions in the CRM system.
• Assist customers with product-related inquiries and technical support.

Skills

Excellent communication skills

Solution-oriented

Experience in customer service

Familiarity with CRM tools

Ability to handle challenging interactions

Tools

Zendesk

Freshdesk

Salesforce

Job description

A technology company is seeking a passionate Customer Service Representative to provide exceptional support remotely. You will assist customers, resolve issues, and enhance their experience with the company’s products and services. Ideal candidates have at least 1 year of experience in customer service, excellent communication skills, and familiarity with CRM tools. This role offers competitive pay, performance-based bonuses, and a flexible remote work environment, promoting work-life balance and professional growth.