Remote Software Support Specialist — Expert Troubleshooter

dataPARC; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Medical, dental, and vision insurance

Tuition assistance

Generous vacation policy

Inclusive organization

Job summary

A leading software company is seeking a Software Support Specialist to manage technical support cases for their software. The ideal candidate will have over 5 years of experience, particularly in Microsoft OS environments, and will lead technical projects while providing excellent customer service. This role is fully remote, offering flexibility and the chance to work in a collaborative environment with a strong emphasis on work/life balance and employee well-being.

Qualifications

• Minimum of 5 years in technical support with complex case resolution.
• Expertise in performance and network troubleshooting on Microsoft platforms.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Manage technical support cases, providing prompt service.
• Lead technical projects and coordinate with cross-functional teams.
• Mentor junior team members and maintain documentation for case resolution.

Skills

Problem solving

Customer service

Technical troubleshooting

Collaboration

Communication

Education

Bachelor's Degree in Computer Science

Tools

SQL Server

Microsoft OS

Job description

A leading software company is seeking a Software Support Specialist to manage technical support cases for their software. The ideal candidate will have over 5 years of experience, particularly in Microsoft OS environments, and will lead technical projects while providing excellent customer service. This role is fully remote, offering flexibility and the chance to work in a collaborative environment with a strong emphasis on work/life balance and employee well-being.