Remote Technical Support Specialist — Contract

E-Typist; Stow (OH); Remote; USD 40,000 - 60,000; Part time

Job summary

A forward-thinking remote company is seeking a Remote Technical Support Specialist to ensure seamless operation of technologies. Responsibilities include troubleshooting user issues with Office 365, providing excellent customer support, and maintaining collaboration tools. This entry-level contract role is perfect for individuals who excel in remote work environments and have a passion for technology. Candidates should possess a relevant degree and experience in technical support.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in technical support roles, preferably in a remote work setting.
• Ability to work independently and collaboratively in a remote team environment.

Responsibilities

• Provide remote technical support to end-users and resolve inquiries.
• Diagnose and troubleshoot software and hardware issues.
• Develop and deliver user training sessions on technology stack.
• Administer and maintain Slack channels for effective communication.

Skills

Troubleshooting issues related to Office 365

Proficient in user support

Excellent communication skills

Experience with transcription software

Knowledge of remote collaboration tools

Education

Bachelor’s degree in Information Technology

Tools

Office 365

SharePoint

Slack

OneDrive

Transcription software

Job description

A forward-thinking remote company is seeking a Remote Technical Support Specialist to ensure seamless operation of technologies. Responsibilities include troubleshooting user issues with Office 365, providing excellent customer support, and maintaining collaboration tools. This entry-level contract role is perfect for individuals who excel in remote work environments and have a passion for technology. Candidates should possess a relevant degree and experience in technical support.