Remote Technical Support Specialist

VIPdesk Connect; Atlanta (GA); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Flexible spending accounts

Job summary

VIPdesk Connect is a certified B-Corp, women-owned company delivering human-centered customer service. The Technical Customer Service Representative provides world-class support via phone, chat, and email for iOS and Android devices, handling setup, troubleshooting, and policy guidance.

This remote, work-at-home role requires empathy, flexibility, and strong problem-solving to maintain brand standards and deliver a personalized customer experience. Training and performance metrics are emphasized.

Qualifications

• 1+ years of demonstrated experience in customer service.
• High School diploma or equivalent.
• Technical proficiency in problem-solving and troubleshooting; working knowledge of desktop platforms and mobile devices.
• Effective communication skills, both written and verbal, with the ability to adjust style to customer demographics.
• Polite, friendly demeanor when engaged with customers via phone, email, SMS or chat.
• Detail-oriented with a focus on quality and accuracy, and a strong sense of urgency to meet goals.
• Home-office environment that meets VIPdesk Connect policies.

Responsibilities

• Handle customer requests and interactions via phone, chat, and email with phone as the primary channel.
• Represent a diverse lineup of products and brands committed to customer service excellence.
• Create positive customer touchpoints via phone, chat, email, and SMS with a friendly, respectful tone.
• Analyze information, provide accurate troubleshooting, and follow guidelines to resolve issues.
• Assist with device installation, app setup, and configuration.
• Provide initial troubleshooting and escalate complex problems to higher support levels when needed.
• Attend training and meetings to stay up to date with brand information, products, and policies.
• Meet performance metrics such as CSAT, AHT, quality, and productivity.
• Demonstrate diversity, equity, and inclusion in the workplace.

Skills

Customer service

Communication

Troubleshooting

Documentation

Home office setup

Remote work

Education

High school diploma

Tools

iOS

Android

Job description

VIPdesk Connect is a certified B-Corp, women-owned company delivering human-centered customer service. The Technical Customer Service Representative provides world-class support via phone, chat, and email for iOS and Android devices, handling setup, troubleshooting, and policy guidance.

This remote, work-at-home role requires empathy, flexibility, and strong problem-solving to maintain brand standards and deliver a personalized customer experience. Training and performance metrics are emphasized.