Remote Technical Support Specialist I

Vitu; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Healthcare Coverage

Tax-advantaged accounts (HSA & FSA)

Generous PTO

Pet Insurance

Retirement Planning

ID Theft Insurance

Life and Disability Insurance

Commuter Benefits

Accident & Hospital, Critical Illness

Tuition Reimbursement

Job summary

Vitu seeks a Technical Customer Care Specialist I (Remote) to support clients via phone, email, chat, and other channels. You will troubleshoot application and product issues within the Vitu Automotive suite while logging details in the CRM and collaborating with internal teams.

You will resolve inquiries with strong communication, problem-solving, and a customer-first mindset, while adhering to QA standards and contributing to a positive, inclusive workplace culture.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in a related field is a plus.
• 0–2 years of experience in customer support, technical support, or IT help desk.
• Basic understanding of operating systems, networking, or software troubleshooting.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Customer-focused attitude with patience and empathy.

Responsibilities

• The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage within [Business Unit], as well as technical support issues relating to the suite of products.
• Leverage technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.
• Handle routine customer questions relating to product usage. Provide technical support on issues through to resolution. Maintains expert-level knowledge of [Business Unit] processes and procedures.
• Accurately log all customer information in the CRM tool. Facilitate communication to other departments as needed to resolve client concerns.
• Communicate with key stakeholders to identify and resolve inquiries.
• Provide proper follow-up to ensure the customer is kept apprised of the issue status.
• Facilitate communication to other departments as needed to resolve client concerns.
• Provide proper follow-up to ensure the customer is kept apprised of the issue status.

Skills

Customer support

Technical support

IT help desk

Verbal & written communication

Problem solving

Education

High school diploma or equivalent

Tools

Zendesk

Freshdesk

Salesforce

Job description

Vitu seeks a Technical Customer Care Specialist I (Remote) to support clients via phone, email, chat, and other channels. You will troubleshoot application and product issues within the Vitu Automotive suite while logging details in the CRM and collaborating with internal teams.

You will resolve inquiries with strong communication, problem-solving, and a customer-first mindset, while adhering to QA standards and contributing to a positive, inclusive workplace culture.