Remote Technical Support Specialist I

Vitu; Northern (KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Healthcare Coverage

HSA / FSA

Generous PTO

Retirement Planning

Life and Disability Insurance

Tuition Reimbursement

Pet Insurance

ID Theft Insurance

Accident & Hospital, Critical Illness

Job summary

Vitu in the United States is seeking a Technical Customer Care Specialist I (Remote) to assist clients via phone, email, chat, and other channels, resolving application and product issues with a focus on quality assurance.

You will log interactions in the CRM, provide product usage guidance, and coordinate with internal teams to ensure timely resolutions. The role requires strong communication, problem-solving, and a customer-focused mindset.

Qualifications

• High school diploma or equivalent; related degree is a plus.
• 0–2 years in customer or technical support roles.
• Basic understanding of OS, networking, or troubleshooting.

Responsibilities

• Respond to routine customer questions about product usage and provide technical support.
• Log all customer information in the CRM.
• Coordinate with other departments to resolve issues.
• Communicate with stakeholders to identify and resolve inquiries.
• Provide proper follow-up to keep customers informed of status.

Skills

Verbal communication

Written communication

Problem solving

Education

High school diploma or equivalent

Related degree (associate/bachelor)

Tools

Zendesk

Freshdesk

Salesforce

Job description

Vitu in the United States is seeking a Technical Customer Care Specialist I (Remote) to assist clients via phone, email, chat, and other channels, resolving application and product issues with a focus on quality assurance.

You will log interactions in the CRM, provide product usage guidance, and coordinate with internal teams to ensure timely resolutions. The role requires strong communication, problem-solving, and a customer-focused mindset.