Barback

Torsap Thai Kitchen; San Jose (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Torsap Thai Kitchen is seeking a knowledgeable, customer-focused Remote Technical Support Representative who will assist clients with technical issues and product inquiries. This role involves diagnosing problems, providing step-by-step solutions, and ensuring a smooth support experience.

The ideal candidate should have strong technical skills and excellent communication abilities. Responsibilities include troubleshooting issues via phone, email, and chat, as well as documenting all customer interactions.

Qualifications

• Previous experience in technical support, IT helpdesk, or a similar role.
• Strong understanding of computer systems, operating systems, and networking.
• Experience with troubleshooting tools and remote support platforms.

Responsibilities

• Provide technical support to customers via various channels.
• Troubleshoot software, hardware, and network-related issues.
• Document all customer interactions and resolutions.

Skills

Technical support

Communication skills

Problem-solving

Analytical skills

Education

Associate’s or bachelor’s degree in IT, Computer Science, or related field

Tools

Zendesk

Freshdesk

Jira

Job description

We are seeking a knowledgeable, customer-focused Remote Technical Support Representative to assist clients with technical issues and product-related inquiries. In this role, you will diagnose problems, provide step-by-step solutions, and ensure a smooth and positive support experience. The ideal candidate will have strong technical skills, excellent communication abilities, and the ability to work independently in a remote environment.

Responsibilities

• Provide technical support to customers via phone, email, chat, or remote‑access tools.
• Troubleshoot software, hardware, and network‑related issues.
• Walk customers through solutions, updates, installations, and system configurations.
• Document all customer interactions, issues, and resolutions in the ticketing system.
• Escalate complex cases to advanced technical teams when necessary.
• Follow up on unresolved issues to ensure customer satisfaction.
• Maintain an up‑to‑date understanding of company products, services, and support procedures.
• Assist with onboarding and training new customers or team members when needed.

Qualifications

• Previous experience in technical support, IT helpdesk, or a similar role.
• Strong understanding of computer systems, operating systems, mobile devices, and basic networking.
• Experience with troubleshooting tools, remote support platforms, and CRM/ticketing systems (e.g., Zendesk, Freshdesk, Jira).
• Excellent communication, problem‑solving, and analytical skills.
• Ability to work independently and manage multiple support requests.
• Reliable high‑speed internet and a quiet remote workspace.
• Associate’s or bachelor’s degree in IT, Computer Science, or related field is a plus.