Remote Technical Support Manager: Data Telemetry

Cribl; San Francisco (CA); On-site; USD 116,000 - 181,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Short-term disability insurance

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking a Technical Support Manager for a remote-first, globally distributed team. You will lead a highly technical group delivering customer-centric support for data observability solutions, mentor engineers, and steward escalations while partnering with product and engineering to improve processes.

The role emphasizes strong communication, collaboration, and a passion for data-driven outcomes, with a salary between $116,000 and $181,000 USD and equity in a fast-growing company.

Qualifications

• 3+ years as a leader of a highly technical team.
• 10+ years in customer-facing roles.
• Strong written and verbal communication skills.
• Understanding of Big data and why data is important to companies.

Responsibilities

• Lead and manage an industry-leading technical support team.
• Handle customer support escalations and provide calm leadership.
• Review cases, metrics, and statistics to drive departmental success.
• Mentor and coach engineers to achieve their best outcomes.
• Advocate for customers and engineers in cross-functional settings.
• Create, maintain, and improve processes and procedures.
• Develop deep technical knowledge of Cribl products and positioning.
• Ensure team meets SLAs, CSAT, and related metrics.

Skills

Leadership

Mentoring

Technical leadership

Communication

Customer-facing

Big data

Tools

Cribl

Splunk

Elastic

Kafka

Kinesis

Job description

Cribl is seeking a Technical Support Manager for a remote-first, globally distributed team. You will lead a highly technical group delivering customer-centric support for data observability solutions, mentor engineers, and steward escalations while partnering with product and engineering to improve processes.

The role emphasizes strong communication, collaboration, and a passion for data-driven outcomes, with a salary between $116,000 and $181,000 USD and equity in a fast-growing company.