Lead Technical Support Manager, Data Telemetry

Cribl; Saint Paul (MN); On-site; USD 116,000 - 181,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking a Technical Support Manager to lead a specialized, highly technical support team focused on customer success and data management solutions. You will mentor engineers, manage escalations, review metrics, and advocate for both customers and engineers to deliver high quality software.

This remote‑first role offers a collaborative culture, a competitive base salary ranging from 116,000 to 181,000 USD, comprehensive health benefits, equity, and 401(k) matching.

Qualifications

• 3+ years of experience leading a highly technical team.
• 10+ years in customer-facing roles.
• Strong understanding of data and why it matters to companies.

Responsibilities

• Manage an industry leading team.
• Manage Customer Support Escalations and be the calm voice of reason amongst the chaos.
• Review Cases, Metrics, Statistics to ensure departmental success.
• Mentoring and coaching to drive Engineers to their best success.
• Participate and be an advocate of Customers and Engineers.
• Create, maintain, enhance Processes and Procedures.
• Build your technical knowledge in Cribl products and how to position them.
• Ensure team success to SLA’s, CSAT and other guiding metrics.

Skills

Leadership

Mentoring

Technical leadership

Communication

Job description

Cribl is seeking a Technical Support Manager to lead a specialized, highly technical support team focused on customer success and data management solutions. You will mentor engineers, manage escalations, review metrics, and advocate for both customers and engineers to deliver high quality software.

This remote‑first role offers a collaborative culture, a competitive base salary ranging from 116,000 to 181,000 USD, comprehensive health benefits, equity, and 401(k) matching.