Remote-First Technical Support Manager for Data Telemetry

Cribl; Salt Lake City (UT); On-site; USD 116,000 - 181,000; Full time

Benefits offered by this job

Health

Dental

Vision

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking a Technical Support Manager to lead a highly technical customer-support team in a remote-first environment. You will oversee escalations, mentor engineers, and ensure SLA adherence while focusing on customer success in data observability platforms.

Join a company serving major enterprises and a fast-growing market, with a comprehensive benefits package and a culture that values collaboration and hands-on problem solving.

Qualifications

• 3+ years leading a highly technical team.
• 10 years in customer facing roles.
• Strong technical skills to mentor engineers and guide customers.

Responsibilities

• Manage an industry leading team.
• Manage Customer Support Escalations and be the calm voice of reason amongst the chaos.
• Review Cases, Metrics, Statistics to ensure departmental success.
• Mentoring and coaching to drive Engineers to their best success.
• Participate and be an advocate of Customers and Engineers.
• Create, maintain, enhance Processes and Procedures.
• Build your technical knowledge in Cribl products and how to position them.
• Ensure team success to SLA’s, CSAT and other guiding metrics.
• This position will require stand-by, on-call, or off-hours duties.

Skills

Leadership

Customer facing

Mentoring

Communication

Technical knowledge

Tools

Cribl

Splunk

Elastic

Kafka

Kinesis

AWS

Azure

GCP

Job description

Cribl is seeking a Technical Support Manager to lead a highly technical customer-support team in a remote-first environment. You will oversee escalations, mentor engineers, and ensure SLA adherence while focusing on customer success in data observability platforms.

Join a company serving major enterprises and a fast-growing market, with a comprehensive benefits package and a culture that values collaboration and hands-on problem solving.