Remote Technical Support Manager - Data Telemetry

Cribl; Columbia (SC); On-site; USD 116,000 - 181,000; Full time

Benefits offered by this job

Health benefits

Dental and Vision

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking a Technical Support Manager to lead a highly technical team focused on customer success and high‑quality software delivery. You will manage escalations, mentor engineers, and optimize processes while advocating for customers and engineers.

The ideal candidate has 3+ years leading a technical team, 10+ years in customer‑facing roles, and strong communication skills with knowledge of big data and cloud platforms.

Qualifications

• 3+ years leading a technically skilled team.
• 10+ years in customer-facing roles.
• Strong written and verbal communication skills.
• Understanding of big data and telemetry concepts.

Responsibilities

• Lead an industry leading support team.
• Oversee customer support escalations and provide calm guidance.
• Review cases, metrics, and statistics to drive success.
• Mentor engineers to achieve their best outcomes.
• Advocate for customers and engineers in cross-functional discussions.
• Create and improve processes and procedures.

Skills

Leadership

Mentoring

Communication

Big data

Customer facing

Tools

Cribl

Splunk

Elastic

Kafka

Kinesis

AWS

Azure

GCP

Job description

Cribl is seeking a Technical Support Manager to lead a highly technical team focused on customer success and high‑quality software delivery. You will manage escalations, mentor engineers, and optimize processes while advocating for customers and engineers.

The ideal candidate has 3+ years leading a technical team, 10+ years in customer‑facing roles, and strong communication skills with knowledge of big data and cloud platforms.