Technical Support Manager, Data Telemetry

Cribl; Washington (District of Columbia); On-site; USD 116,000 - 181,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking a Technical Support Manager to lead a highly technical customer-success oriented team focused on data management systems and Cribl solutions. You will mentor engineers, handle escalations, and drive processes to improve support outcomes.

You will review metrics, maintain SLA adherence, and partner with customers and engineers to deliver high‑quality software experiences. This remote‑first role requires strong leadership and communication skills.

Qualifications

• Minimum 3 years leading a highly technical team.
• 10+ years in customer-facing roles.
• Strong written and verbal communication skills.
• Deep understanding of big data and why data is important to companies.
• Bonus: experience with Cribl, Splunk, Elastic, Kafka, Kinesis or related tech.

Responsibilities

• Manage an industry leading team.
• Manage Customer Support Escalations and be the calm voice of reason amongst the chaos.
• Review Cases, Metrics, Statistics to ensure departmental success.
• Mentoring and coaching to drive Engineers to their best success.
• Participate and be an advocate of Customers and Engineers.
• Create, maintain, enhance Processes and Procedures.
• Build your technical knowledge in Cribl products and how to position them.
• Ensure team success to SLA’s, CSAT and other guiding metrics.
• This position will require stand‑by, on‑call, or off‑hours duties.

Skills

Leadership

Mentoring

Communication

Customer-facing

Big data

Job description

Cribl is seeking a Technical Support Manager to lead a highly technical customer-success oriented team focused on data management systems and Cribl solutions. You will mentor engineers, handle escalations, and drive processes to improve support outcomes.

You will review metrics, maintain SLA adherence, and partner with customers and engineers to deliver high‑quality software experiences. This remote‑first role requires strong leadership and communication skills.