Remote-First Technical Support Manager — Data Telemetry

Cribl; Boise (ID); On-site; USD 116,000 - 181,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short‑term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl, a leading B2B SAAS data observability company, is seeking a Technical Support Manager to lead a highly technical, customer‑facing team. You will mentor engineers, drive incident management, and shape processes while aligning with business goals and customer outcomes.

The role emphasizes building knowledge of Cribl products, solving complex data challenges, and maintaining high CSAT. Remote-first with global teams and benefits support.

Qualifications

• Proven ability to be a powerful leader; Mentoring and Guiding Technical Engineers.
• Strong technical skills to help mentor engineers and help guide customers to a successful solution.
• Strong written and verbal communication skills.
• Proven success with encouraging knowledge sharing internally and externally at every opportunity.
• Deep understanding of goals and helping your team achieve them.
• A passion to elevate those around you and watch them succeed.
• A minimum of 3 years’ experience as a leader of a highly technical team.
• 10 years’ experience in customer facing roles.
• Understanding of Big data and why data is important to companies.

Responsibilities

• Manage an industry leading team.
• Manage Customer Support Escalations and be the calm voice of reason amongst the chaos.
• Review Cases, Metrics, Statistics to ensure departmental success.
• Mentoring and coaching to drive Engineers to their best success.
• Participate and be an advocate of Customers and Engineers.
• Create, maintain, enhance Processes and Procedures.
• Build your technical knowledge in Cribl products and how to position them.
• Ensure team success to SLA’s, CSAT and other guiding metrics.
• This position will require stand‑by, on‑call, or off‑hours duties.

Skills

Leadership

Mentoring

Communication

Customer facing

Technical depth

Team management

Tools

Cribl

Splunk

Elastic

Kafka

Kinesis

AWS

Azure

GCP

Job description

Cribl, a leading B2B SAAS data observability company, is seeking a Technical Support Manager to lead a highly technical, customer‑facing team. You will mentor engineers, drive incident management, and shape processes while aligning with business goals and customer outcomes.

The role emphasizes building knowledge of Cribl products, solving complex data challenges, and maintaining high CSAT. Remote-first with global teams and benefits support.