Remote Technical Support Manager – AI-Driven Team Leader

Summit Funding, Inc.; United States; Hybrid; USD 120,000 - 150,000; Full time

Job summary

Summit Funding, Inc. is seeking a Manager II, Technical Support Engineer to lead a regional Partner/Support Engineers team.

The role focuses on advertiser and partner relationships, driving team performance, and handling complex escalations in a remote/hybrid setting based in New York City or Chicago. You will coach and develop staff, own key metrics, and collaborate with cross-functional groups to deliver user-centric solutions and escalations management, while leveraging AI tools to improve

Qualifications

• 2+ years of experience managing client-focused technical teams, with a total of approximately 5+ years in support or solution engineering
• Experience in Ad Tech, MarTech, or eCommerce sectors
• Strong technical skills in scripting for data manipulation, API integrations, and SQL/data analysis
• Demonstrated ability to manage ambiguity and stakeholder relationships effectively
• Proficiency in leveraging AI tools to enhance team performance and operational efficiency

Responsibilities

• Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability and performance outcomes
• Own advertiser and partner relationships, metrics, and goals, providing user-centric solutions and engaging on priority accounts
• Act as the escalation point for complex technical issues, collaborating with cross-functional teams to prioritize needs and drive improvements

Skills

Team leadership

Client relationship management

Escalation management

SQL data analysis

APIs scripting

AI tools usage

Job description

Summit Funding, Inc. is seeking a Manager II, Technical Support Engineer to lead a regional Partner/Support Engineers team.

The role focuses on advertiser and partner relationships, driving team performance, and handling complex escalations in a remote/hybrid setting based in New York City or Chicago. You will coach and develop staff, own key metrics, and collaborate with cross-functional groups to deliver user-centric solutions and escalations management, while leveraging AI tools to improve