Remote Senior Manager AI-Driven Technical Support

Pinterest; New York (NY); Hybrid; USD 146,000 - 300,000; Full time

Job summary

Pinterest is seeking a senior leader to manage a regional Team of Partner/Support Engineers, driving advertiser relationships and cross-functional collaboration. You will scale support, guide API integrations, and champion AI-driven improvements across platforms.

Based in the United States, the role allows remote/hybrid work with offices in NYC or Chicago. A base salary is offered with equity, reflecting experience and location.

Qualifications

• Strong background leading client-focused technical teams (5+ years total).
• Experience in Ad Tech, MarTech, or eCommerce environments.
• Proficiency with data manipulation, API integrations, SQL, and debugging multi-system setups.

Responsibilities

• Lead a regional team of Partner/Support Engineers and set objectives with accountability.
• Develop people, deliver real-time feedback, and foster an inclusive environment.
• Own advertiser and partner relationships, goals, and metrics across segments.
• Scale PinTech support to new customer segments and products.
• Lead programs with clear scope, milestones, and success criteria.
• Act as escalation point for complex, high-severity issues across systems.

Skills

Python

SQL

APIs

Shell scripting

Data analysis

Airflow

Tools

Presto

Spark

Tableau

Superset

Postman

Bruno

Kibana

GitHub

Sourcegraph

AI agents

MCPs

APIs

API integrations

Job description

Pinterest is seeking a senior leader to manage a regional Team of Partner/Support Engineers, driving advertiser relationships and cross-functional collaboration. You will scale support, guide API integrations, and champion AI-driven improvements across platforms.

Based in the United States, the role allows remote/hybrid work with offices in NYC or Chicago. A base salary is offered with equity, reflecting experience and location.