Technical Support Manager

Summit Funding, Inc.; United States; Hybrid; USD 120,000 - 150,000; Full time

Job summary

Summit Funding, Inc. is seeking a Manager II, Technical Support Engineer to lead a regional Partner/Support Engineers team.

The role focuses on advertiser and partner relationships, driving team performance, and handling complex escalations in a remote/hybrid setting based in New York City or Chicago. You will coach and develop staff, own key metrics, and collaborate with cross-functional groups to deliver user-centric solutions and escalations management, while leveraging AI tools to improve

Qualifications

• 2+ years of experience managing client-focused technical teams, with a total of approximately 5+ years in support or solution engineering
• Experience in Ad Tech, MarTech, or eCommerce sectors
• Strong technical skills in scripting for data manipulation, API integrations, and SQL/data analysis
• Demonstrated ability to manage ambiguity and stakeholder relationships effectively
• Proficiency in leveraging AI tools to enhance team performance and operational efficiency

Responsibilities

• Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability and performance outcomes
• Own advertiser and partner relationships, metrics, and goals, providing user-centric solutions and engaging on priority accounts
• Act as the escalation point for complex technical issues, collaborating with cross-functional teams to prioritize needs and drive improvements

Skills

Team leadership

Client relationship management

Escalation management

SQL data analysis

APIs scripting

AI tools usage

Job description

Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance and development, and manage complex technical escalations in a remote/hybrid work environment based in New York City or Chicago.

Key responsibilities

• Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability and performance outcomes
• Own advertiser and partner relationships, metrics, and goals, providing user-centric solutions and engaging on priority accounts
• Act as the escalation point for complex technical issues, collaborating with cross-functional teams to prioritize needs and drive improvements

Required qualifications

• 2+ years of experience managing client-focused technical teams, with a total of approximately 5+ years in support or solution engineering
• Experience in Ad Tech, MarTech, or eCommerce sectors
• Strong technical skills in scripting for data manipulation, API integrations, and SQL/data analysis
• Demonstrated ability to manage ambiguity and stakeholder relationships effectively
• Proficiency in leveraging AI tools to enhance team performance and operational efficiency