Regional Technical Support Engineering Manager

Pinterest; United States; Hybrid; USD 150,000 - 210,000; Full time

Job summary

Pinterest is seeking a Manager II, Technical Support Engineer to lead a regional team of Partner/Support Engineers serving advertisers and partners across Pinterest products and APIs. You will own regional relationships, goals, and metrics, drive key programs, and grow your engineers’ capabilities while guiding complex escalations.

Based in New York City or Chicago with remote/hybrid flexibility, you will lead cross-functional work with Product, Engineering, Sales, and Partnerships, and champion

Qualifications

• 2+ years of people management experience leading client-focused technical teams.
• 5+ years of experience in support, partner engineering, or related roles.
• Background in Ad Tech, MarTech, or eCommerce.
• Strong experience with API integrations and data analysis.

Responsibilities

• Lead a regional team of Partner/Support Engineers serving advertisers and partners across Pinterest products and APIs.
• Own advertiser and partner relationships, goals, and metrics for the region.
• Guide complex escalations and ensure timely resolution.
• Collaborate with Product, Engineering, Sales, and Partnerships to influence roadmaps.

Skills

People management

API integrations

Data analysis

Communication

Cross-functional collaboration

AI experimentation

Tools

Python

Shell scripting

SQL

Presto/Spark

Tableau

Postman

Kibana

GitHub

Airflow

Job description

Pinterest is seeking a Manager II, Technical Support Engineer to lead a regional team of Partner/Support Engineers serving advertisers and partners across Pinterest products and APIs. You will own regional relationships, goals, and metrics, drive key programs, and grow your engineers’ capabilities while guiding complex escalations.

Based in New York City or Chicago with remote/hybrid flexibility, you will lead cross-functional work with Product, Engineering, Sales, and Partnerships, and champion