Remote Technical Support Expert for CRM & API

Military, Veterans and Diverse Job Seekers; San Diego (CA); Remoto; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

Military, Veterans and Diverse Job Seekers is seeking a Technical Support Specialist to join our remote US team. You will help customers via email and live chat, diagnose issues, and own resolutions end-to-end from a distance.

You will learn APIs and CRM integrations, collaborate with product and engineering to fix complex problems, and share thoughtful, practical solutions that help customers grow their business while maintaining calm and clear communication.

Competenze

• Experience assisting customers via email or live chat.
• Ability to autonomously troubleshoot and resolve technical issues.
• Willingness to learn APIs and CRM integrations.
• Excellent verbal and written communication skills.

Mansioni

• Work 100% remotely to assist customers via email, chat, and other methods.
• Provide positive support and guidance to users across the customer base.
• Communicate thoughtful, customized solutions to help customers move forward.
• Maintain composure and adapt to evolving customer needs and case volume.
• Develop knowledge to diagnose software issues and collaborate with product/engineering.
• Collaborate with account managers or sales teams to identify growth opportunities.

Conoscenze

Customer experience

Troubleshooting

APIs

CRM integrations

Communication

Descrizione del lavoro

Military, Veterans and Diverse Job Seekers is seeking a Technical Support Specialist to join our remote US team. You will help customers via email and live chat, diagnose issues, and own resolutions end-to-end from a distance.

You will learn APIs and CRM integrations, collaborate with product and engineering to fix complex problems, and share thoughtful, practical solutions that help customers grow their business while maintaining calm and clear communication.