Technical Support Specialist - Remote US

Military, Veterans and Diverse Job Seekers; San Diego (CA); Remote; USD 42,000 - 65,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Technical Support Specialist to join our remote US team. You will help customers via email and live chat, diagnose issues, and own resolutions end-to-end from a distance.

You will learn APIs and CRM integrations, collaborate with product and engineering to fix complex problems, and share thoughtful, practical solutions that help customers grow their business while maintaining calm and clear communication.

Qualifications

• Experience assisting customers via email or live chat.
• Ability to autonomously troubleshoot and resolve technical issues.
• Willingness to learn APIs and CRM integrations.
• Excellent verbal and written communication skills.

Responsibilities

• Work 100% remotely to assist customers via email, chat, and other methods.
• Provide positive support and guidance to users across the customer base.
• Communicate thoughtful, customized solutions to help customers move forward.
• Maintain composure and adapt to evolving customer needs and case volume.
• Develop knowledge to diagnose software issues and collaborate with product/engineering.
• Collaborate with account managers or sales teams to identify growth opportunities.

Skills

Customer experience

Troubleshooting

APIs

CRM integrations

Communication

Job description

Technical Support Specialist - Remote US

About the job Technical Support Specialist - Remote US

• Are passionate about the customer experience and have previous experience assisting customers via email or live chat
• Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer
• Are an expert at learning software, interested in building knowledge around API's and CRM integrations, and has an intuition toward solving technical problems
• Excellent verbal and written communication skills

What you'll get to do everyday:

• Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed
• Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Show composure, resilience, and flexibility as customer needs evolve and case volume changes
• Develop and maintain comprehensive knowledge to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
• Collaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account