Remote Customer Support Specialist (US)

Remote Talent Cloud; Charlotte (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Competitive pay

Job summary

Remote Talent Cloud is seeking a Customer Support Specialist to ensure clients’ customers receive top-notch assistance. You’ll handle inquiries via phone, email, and chat, troubleshoot issues, and maintain accurate records.

The role is fully remote within the United States, with both full-time and part-time options. A reliable internet connection and strong English communication are essential, as is a customer-first mindset and the ability to work independently.

Qualifications

• Experience in customer support or service roles is a plus.
• Must be fluent in English (spoken, written, reading).
• Reliable internet connection and a quiet home workspace are required.
• Ability to work independently in a remote setting with minimal supervision.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide fast, friendly, and professional assistance.
• Troubleshoot product and service issues to find solutions.
• Maintain detailed and accurate records of interactions.
• Stay up to date on client products, services, and policies.

Skills

Customer service

Communication

Problem solving

Time management

English fluency

Tools

CRM software

Job description

Remote Talent Cloud is seeking a Customer Support Specialist to ensure clients’ customers receive top-notch assistance. You’ll handle inquiries via phone, email, and chat, troubleshoot issues, and maintain accurate records.

The role is fully remote within the United States, with both full-time and part-time options. A reliable internet connection and strong English communication are essential, as is a customer-first mindset and the ability to work independently.