Remote IT Support Specialist — Internal Tech Help

Military, Veterans and Diverse Job Seekers; San Diego (CA); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Full Benefits

Generous paid time off

401K match

Job summary

Military, Veterans and Diverse Job Seekers is seeking an IT Support Specialist I for a remote role to deliver high-quality phone and chat support to internal staff on IT issues. A minimum of 1–2 years of experience or equivalent certifications is expected, with teamwork to share knowledge and maintain documentation.

The role covers account management, device support, email connectivity, and basic security practices.

Qualifications

• Minimum 1–2 years of IT support experience or equivalent certifications.
• Familiarity with basic security practices and ticketing processes.
• Ability to translate technical information into non-technical terms.

Responsibilities

• Provide chat and phone-based IT support for internal employees.
• Escalate Level II tickets with SME collaboration.
• Document scope of work via detailed ticketing for escalation.
• Keep management informed of user-related requests as needed.
• Configure user accounts and manage security groups and access.

Skills

End-User Service & Support

OS Support (Win10, Mac)

Desktop & Laptop Hardware

Independent Work

Job description

Military, Veterans and Diverse Job Seekers is seeking an IT Support Specialist I for a remote role to deliver high-quality phone and chat support to internal staff on IT issues. A minimum of 1–2 years of experience or equivalent certifications is expected, with teamwork to share knowledge and maintain documentation.

The role covers account management, device support, email connectivity, and basic security practices.