Remote Technical Support Agent (ET) - Customer Success

Military, Veterans and Diverse Job Seekers; San Diego (CA); Remote; USD 55,000 - 78,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Technical Support Agent to assist customers remotely during ET hours. You will handle inquiries, troubleshoot issues, and collaborate with Product, Engineering, and Quality teams to elevate customer delight.

You will use Jira to track requests, respond promptly, and contribute knowledge base articles. Candidates should have a Bachelor's degree and 2+ years in customer support, with strong communication skills and a client-focused mindset.

Qualifications

• Bachelor's degree in related field and customer support experience.
• 2+ years of experience with customer support.
• Experience resolving technology-based issues and providing client-focused solutions.

Responsibilities

• Use Jira to process and respond to customer inquiries, feedback, and complaints.
• Serve as the technical support hotline during pre-defined hours.
• Improve service desk responses and contribute to the knowledge base.

Skills

Customer support experience

Interpersonal skills

Verbal and written communication

Analytical skills

Cross-team collaboration

Initiative and urgency

Education

Bachelor's degree in related field

Tools

Jira

Job description

Military, Veterans and Diverse Job Seekers is seeking a Technical Support Agent to assist customers remotely during ET hours. You will handle inquiries, troubleshoot issues, and collaborate with Product, Engineering, and Quality teams to elevate customer delight.

You will use Jira to track requests, respond promptly, and contribute knowledge base articles. Candidates should have a Bachelor's degree and 2+ years in customer support, with strong communication skills and a client-focused mindset.