Remote Technical Support Engineer Problem Solver

INTEGRATED IT GROUP LLC; Twinsburg (OH); Hybrid; USD 50,000 - 70,000; Full time

Job summary

INTEGRATED IT GROUP LLC is looking for a self-motivated individual for a Technical Support position in Twinsburg, Ohio. The role involves providing first-level support for clients, troubleshooting technical issues, and maintaining excellent communication. Candidates should have at least 3 years of experience in a technical support capacity, proficiency with Windows OS, and superior customer service skills. Occasional on-site service is required, while most work can be performed remotely.

Qualifications

• 3+ years’ experience in troubleshooting within a technical support role.
• Experience with Windows OS, Windows Server, and Microsoft 365.
• Hands-on experience with server, desktop, and networking hardware.

Responsibilities

• Serve as the initial point of contact for clients for technical issues.
• Provide step-by-step guidance to clients.
• Document all support interactions in a ticketing system.
• Collaborate with peers for effective solutions.

Skills

Troubleshooting skills

Customer service skills

Technical knowledge of Windows OS

Multi-tasking

Education

Degree in IT relevant field or equivalent certifications

Tools

Ticketing system

Network performance monitoring tools

Microsoft 365

Job description

INTEGRATED IT GROUP LLC is looking for a self-motivated individual for a Technical Support position in Twinsburg, Ohio. The role involves providing first-level support for clients, troubleshooting technical issues, and maintaining excellent communication. Candidates should have at least 3 years of experience in a technical support capacity, proficiency with Windows OS, and superior customer service skills. Occasional on-site service is required, while most work can be performed remotely.