Technical Support Services Technician

FIT Technologies; Cleveland (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Employee Stock Ownership Plan

401(k) with match

Dependent Care FSA

Job summary

A technology service provider based in Cleveland, Ohio, is looking for a Technical Support Services Technician to provide expert support and maintenance for technical issues. The ideal candidate will have strong troubleshooting skills, excellent client communication abilities, and a reliable and trustworthy demeanor. The position includes performing upgrades and ensuring proper network functionality, as well as maintaining confidentiality in all tasks.

Qualifications

• Reliable, trustworthy, and positive demeanor required.
• Ability to troubleshoot, diagnose and solve technical problems.
• Experience in documenting technical issues thoroughly.

Responsibilities

• Build and maintain relationships with clients.
• Perform software and hardware upgrades.
• Provide detailed progress updates to clients.

Skills

Technical troubleshooting

Client communication

Organizational skills

Network protocols comprehension

Microsoft Windows knowledge

Familiar with Microsoft Office

Education

A+, Network+, MTA, MCSA certifications

Job description

Join to apply for the Technical Support Services Technician role at FIT Technologies

Base pay range

$45,000.00/yr - $55,000.00/yr

The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgement to accomplish goals and to meet standards for IT support and exemplary client service.

PRIMARY RESPONSIBILITIES

• Build and maintain relationships with clients and other team members.
• Perform software/hardware upgrades.
• Install, maintain, and repair, desktop hardware, network equipment and PC peripherals.
• Maintain daily service calls and meet requested SLA time frames based on client expectations.
• Provide detailed progress updates in a timely and accurate manner.
• Perform routine maintenance following company and vendor standards.
• Work to ensure physical cabling infrastructure meets desired standards.

KNOWLEDGE AND SKILL REQUIREMENTS

• Display a professional, reliable, trustworthy, and positive demeanor.
• Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system.
• Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background.
• Have organizational skills with strong orientation to detail and ability to follow-through on tasks.
• Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.
• Have experience with Microsoft Office applications.
• Comprehend networking protocols and concepts such as TCP/IP addressing, and VLANS.
• Be familiar with network-based PC operating system deployment.
• Possess ability to maintain confidentiality of information accessed, processed, or stored.
• A+, Network+, MTA, MCSA certifications are desirable.
• Work and adapt in an evolving-priority environment.
• Follow processes and protocols.
• Meet deadlines and manage multiple tasks simultaneously.
• Ensure physical cabling meets desired standards.
• Learn software tools/applications (e.g., asset tracking and ticketing system).

WORKING CONDITIONS + REQUIREMENTS

• Reliable transportation, valid driver’s license, and valid vehicle insurance.
• Local travel and occasional travel to other parts of Ohio or out of state.
• May require occasional evening and weekend work.
• Must be able to lift/carry 50lbs.
• May occasionally require work weeks over 40 hours.

APPLICATION

To apply, submit an application online through our Career Center.

Benefits

• Paid time off and paid holidays
• Employee Stock Ownership Plan
• 401(k) with match
• Dependent Care FSA

Equal Opportunity Employer

FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran’s status, sexual orientation, gender identity or gender expression.