Remote IT Support Specialist — Problem Solver

Integrity Systems & Solutions, LLC; Cheshire (CT); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Full on-the-job training

Paid Birthday Holiday

Company provided shirt and laundering

Fun working environment

Job summary

A technology services company in Cheshire, Connecticut is seeking a Remote Operations Technician to provide exceptional IT support and customer service. The ideal candidate will have an AS or Technical Diploma in Computer Science, 2-3 years of IT experience, and strong problem-solving skills. Responsibilities include troubleshooting technical issues, maintaining network security, and ensuring excellent customer communication. This full-time in-office role values integrity, collaboration, and a fun working environment.

Qualifications

• 2-3 years of specific IT or related experience.
• Ability to communicate technical information in simple terms.
• Familiarity with disaster recovery solutions.

Responsibilities

• Provide IT support for Microsoft's core business applications.
• Implement basic remote access solutions like VPN.
• Communicate incident progress to customers.

Skills

Problem-solving

Technical communication

Customer service

Resourcefulness

Relationship building

Education

AS or Technical Diploma in Computer Science or related field

Job description

A technology services company in Cheshire, Connecticut is seeking a Remote Operations Technician to provide exceptional IT support and customer service. The ideal candidate will have an AS or Technical Diploma in Computer Science, 2-3 years of IT experience, and strong problem-solving skills. Responsibilities include troubleshooting technical issues, maintaining network security, and ensuring excellent customer communication. This full-time in-office role values integrity, collaboration, and a fun working environment.