IT Help Desk Technician: Windows & End-User Support

Jobtailor

McArthur Township (OH)

On-site

USD 48,000 - 68,000

Full time

14 days+

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Job summary

Jobtailor seeks an IT Helpdesk Specialist in Ohio to provide first‑level troubleshooting for ISBH IT systems. The role involves remote and in‑person support across offices, account management, and documenting interactions in the ticketing system.

Responsibilities include software installation, device maintenance, virus removal, and user training. Travel is required to service multiple locations; strong customer service and Windows expertise are essential.

Qualifications

Associates degree in an IT-related field or equivalent IT certification required.
A+ certification required.
At least 3 years of helpdesk or technology experience within a Microsoft Windows-based environment required.
Healthcare IT experience preferred.

Responsibilities

Provide first-level technical troubleshooting support to resolve ISBH IT issues via telephone, chat, remote communication tools, and in person.
Ensure all assigned tickets are resolved efficiently, timely, and with customer-friendly service.
Responsible for account management, including resetting passwords, unlocking accounts, modifying user groups, creating/deleting accounts, and troubleshooting issues.
Research and resolve all assigned technical issues, escalating to tier 2 where appropriate.
Document all customer interactions within each help desk ticket.
Install, update, test, and configure software components for end users.
Apply diagnostic tools and experience to aid troubleshooting and resolution.
Test fixes to ensure problem resolution and customer satisfaction.
Perform ongoing preventative maintenance on endpoint devices.
Build new endpoint devices for new hires and refresh cycles; rebuild devices as necessary.
Wipe endpoint devices following procedures for device recycling or refresh cycles.
Travel to offices throughout the service area is required.
Provide technical training on ISBH systems for staff, including orientation and new systems rollout.
Follow up with end users post-resolution to ensure satisfaction.
Maintain IT inventory documentation and update systems accordingly.
Remove viruses/infected files and communicate risks to staff.
Adhere to the ISBH Confidentiality Policy.
Participate in New-Hire Orientation as needed.
Other technology projects and tasks as assigned by supervisor.