Remote Technical Support Engineer (L2+)

SupportYourApp; Colorado; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Fixed schedule: Monday–Friday, 10:30PM

Opportunity to cooperate fully remote

Inclusive international environment

Compensation in USD

Rewards for referring friends

Balance between project workload and个人

Responsive leadership and development

Greenhouse conditions for self‑develop

Culture built on trust, no time-track

Job summary

SupportYourApp seeks a Technical Support Engineer to troubleshoot escalated issues across backend systems, databases, and integrations. You will reproduce bugs in web, mobile apps and APIs, analyze logs, run read-only queries, and implement small fixes while escalating complex cases to Engineering with clear documentation.

You’ll work with SQL, PHP/JS/TS, and cloud services (AWS or equivalent), communicating clearly with customers in English and maintaining high standards for customer

Qualifications

• 2+ years of customer-facing tech support experience.
• Strong SQL skills and production-scale relational databases.
• Working knowledge of PHP/JS/TS for small fixes.
• Familiarity with AWS or another cloud provider.
• Excellent English communication, written and spoken.
• Ability to explain technical concepts clearly to customers.
• Proactive, analytical, and customer-focused mindset.

Responsibilities

• Investigate and troubleshoot escalated issues (T1–T3) across backend, databases, and integrations.
• Reproduce bugs in web admin consoles, mobile apps, and backend APIs.
• Analyze logs and metrics to identify root causes.
• Query production databases (read-only) to validate data issues.
• Implement small, low-risk fixes and configuration changes.
• Escalate complex issues to Engineering with clear documentation.
• Track incidents from start to resolution using monitoring tools.
• Maintain runbooks and knowledge bases to reduce escalations.
• Deeply understand client solutions and meet KPIs.

Skills

English C1

2+ years tech support

SQL

PHP / JavaScript / TypeScript

AWS / cloud

Customer-focused

Clear technical communication

Analytical thinking

Escalation management

Proactive attitude

8GB RAM PC + stable internet

Tools

Sentry

Grafana

React Native

GraphQL

ClickHouse

BigQuery

Job description

SupportYourApp seeks a Technical Support Engineer to troubleshoot escalated issues across backend systems, databases, and integrations. You will reproduce bugs in web, mobile apps and APIs, analyze logs, run read-only queries, and implement small fixes while escalating complex cases to Engineering with clear documentation.

You’ll work with SQL, PHP/JS/TS, and cloud services (AWS or equivalent), communicating clearly with customers in English and maintaining high standards for customer