Remote T3 Support Engineer: SQL, API & Debugging

SupportYourApp; United States; Remote; USD 65,000 - 100,000; Full time

Benefits offered by this job

Fixed schedule: Mon-Fri, 10:30 PM - 7:

Remote from EU

Inclusive international environment

Compensation in USD

Referral bonuses

Work-life balance with no time-tracker

Leadership and development focus

SupportYourApp culture of trust

Job summary

SupportYourApp is hiring a T3 Support Engineer to troubleshoot backend and DB issues, read production logs, and patch small fixes. You will communicate with clients clearly, document findings, and escalate complex problems to Engineering as needed.

You will work remotely from the EU with a fixed night schedule, collaborating with a global team and contributing to runbooks and knowledge bases. Strong English and technical support experience are essential.

Qualifications

• Excellent English skills (C1) required for spoken and written communication.
• Experience in Technical Support, SRE or Engineering with strong troubleshooting.
• Proven customer-facing experience in a technical support role.
• Strong SQL skills and production-scale relational databases.
• Ability to explain technical concepts clearly to customers.
• Working knowledge of PHP and/or JavaScript/TypeScript.
• Familiarity with AWS or other cloud providers and logs/secrets.
• Experience with Sentry or similar error tracking and Grafana.

Responsibilities

• Investigate and troubleshoot issues escalated from T1 across backend, databases and integrations.
• Reproduce bugs in web admin consoles, mobile apps, and APIs.
• Analyze logs and metrics to identify root causes and fixes.
• Query production databases (read-only) to validate data issues.
• Implement small, low-risk fixes and data corrections.
• Escalate complex issues with clear documentation to Engineering.
• Track incidents using monitoring tools through resolution.
• Maintain runbooks and knowledge bases to reduce escalations.

Skills

English (C1)

SQL

PHP/JavaScript/TypeScript

AWS

Sentry

Grafana

Troubleshooting

Documentation

Tools

Sentry

Grafana

SQL databases

Job description

SupportYourApp is hiring a T3 Support Engineer to troubleshoot backend and DB issues, read production logs, and patch small fixes. You will communicate with clients clearly, document findings, and escalate complex problems to Engineering as needed.

You will work remotely from the EU with a fixed night schedule, collaborating with a global team and contributing to runbooks and knowledge bases. Strong English and technical support experience are essential.