Remote Technical Support Consultant

SupportYourApp; United States; Remote; USD 28,000 - 41,000; Part time

Benefits offered by this job

Remote work

International environment

USD pay

Flexible hours

Career growth

Job summary

SupportYourApp is seeking a Technical Support Consultant in the United States for a short-term engagement with potential to extend into a long-term collaboration. You will provide technical support via email, calls and chats, handle D2C and B2B inquiries, troubleshoot issues, and guide customers through solutions step-by-step.

Requirements include at least 1 year in a technical customer support role, excellent English (C1), and a tech-savvy mindset.

Qualifications

• 1+ year of experience in technical customer support.
• Excellent English communication skills (C1 for speaking and writing).
• Tech-savvy with strong troubleshooting and problem-solving skills.
• Stable home setup with reliable internet connection.

Responsibilities

• Provide technical support via email, calls and chats in a professional and efficient manner.
• Troubleshoot issues with home app and product, guiding customers through solutions step-by-step.
• Ask diagnostic questions, follow procedures, and use good judgment when not covered by standard processes.
• Document customer interactions and troubleshooting steps clearly; escalate complex issues when needed.
• Maintain a positive, patient, and professional customer experience while managing multiple conversations.

Skills

English proficiency

Technical support

Troubleshooting

Communication

Job description

SupportYourApp is seeking a Technical Support Consultant in the United States for a short-term engagement with potential to extend into a long-term collaboration. You will provide technical support via email, calls and chats, handle D2C and B2B inquiries, troubleshoot issues, and guide customers through solutions step-by-step.

Requirements include at least 1 year in a technical customer support role, excellent English (C1), and a tech-savvy mindset.