Remote Technical Support Consultant (Contract) — Grow & Learn

The Punta Gorda Garden Club, Inc.; United States; Remote; USD 36,000 - 52,000; Full time

Job summary

SupportYourApp is seeking a Technical Support Consultant to provide email and chat assistance remotely, handling multiple conversations with professionalism. You will troubleshoot product issues, guide customers through solutions, and escalate complex problems, all while maintaining a patient, helpful customer experience in an international environment.

The role requires fluent English (C1), at least one year in technical support, and a reliable home setup.

Qualifications

• 1 year of experience in technical customer support.
• Excellent English communication (C1) in speech and writing.
• Tech-savvy with strong troubleshooting and problem-solving.

Responsibilities

• Provide technical support via email and chat in a professional and efficient manner.
• Troubleshoot product issues and guide customers through solutions step-by-step.
• Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration.
• Ask the right questions to understand and diagnose the problem.
• Follow troubleshooting procedures while also using good judgment when the situation isn’t covered by a standard process.
• Document customer interactions and troubleshooting steps clearly.
• Escalate complex or unresolved technical issues when necessary.
• Provide a positive, patient, and professional customer experience.
• Manage multiple conversations efficiently while maintaining accuracy and quality.

Skills

English communication

Technical support

Remote work

Job description

SupportYourApp is seeking a Technical Support Consultant to provide email and chat assistance remotely, handling multiple conversations with professionalism. You will troubleshoot product issues, guide customers through solutions, and escalate complex problems, all while maintaining a patient, helpful customer experience in an international environment.

The role requires fluent English (C1), at least one year in technical support, and a reliable home setup.