Remote Technical Support Engineer for MedTech ES 1.1x

BD; Clayton (MO); Remote; USD 44,000 - 71,000; Full time

Job summary

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues related to ES 1.1x upgrades. You will collaborate with the ES upgrade team, adhere to regulatory remediation requirements, and expand product knowledge to provide effective troubleshooting, customer support, and high-quality case documentation.

The role emphasizes remote troubleshooting, strong SQL/DB skills, Windows/VMware expertise, and cross-functional communication to ensure timely case

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Server Integration Services) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• VMware Terminology and Administration.
• Application Installation and Troubleshooting.
• Ports (Networking/OS).
• XML language understanding (1+ years).
• Ability to review application and OS logs (2+ years).

Responsibilities

• Collaborate with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Maintain and expand knowledge of ES 1.1x to troubleshoot & support.
• Provide customer service support and service-oriented communication.
• Document case notes with high data quality in Salesforce.
• Provide progress updates to customers and ensure needs are met.
• Demonstrate understanding of customer education (clinical and technical).
• Display a positive attitude and seek feedback to improve performance.
• Understand BD products and how GTS and Field Service support them in customer environments.

Skills

SQL query writing

SQL data analysis

Remote troubleshooting

Communication skills

Documenting case notes

Education

Bachelor’s degree in Computer Science/Electronic Technologies

Tools

Microsoft SQL

SSIS

SQL Reporting Services

Windows Server

IIS

Group Policies

VMware

XML

Job description

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues related to ES 1.1x upgrades. You will collaborate with the ES upgrade team, adhere to regulatory remediation requirements, and expand product knowledge to provide effective troubleshooting, customer support, and high-quality case documentation.

The role emphasizes remote troubleshooting, strong SQL/DB skills, Windows/VMware expertise, and cross-functional communication to ensure timely case