Remote MedTech Support Engineer (ES 1.1x)

BD; South Carolina; Remote; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Health insurance

Dental benefits

401k

Job summary

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues across Medstation systems and ES 1.1x remediation efforts. You will interact with cross-functional teams, troubleshoot remotely, and ensure quality customer service while documenting results in Salesforce.

The role emphasizes in-depth product knowledge, adherence to regulatory requirements, and strong SQL/Windows expertise.

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• VMWare Terminology and Administration.
• Application Installation and Troubleshooting.
• Ports (Networking/OS).
• Understanding of XML language (1+ years).
• Ability to review application and OS logs (2+ years).

Responsibilities

• Collaborate with ES 1.1x upgrade team for timely communication and support.
• Ensure adherence to regulatory requirements for ES 1.1x remediation.
• Maintain knowledge of ES 1.1x and troubleshoot problems.
• Provide customer service support and maintain case notes in Salesforce.
• Prioritize, action, and manage cases to ensure high-quality customer experience.
• Demonstrate understanding of BD products and how they fit into hospital workflows.

Skills

SQL

SSIS

SQL Server

XML

Windows Server

IIS

VMware

Networking

Group Policies

Application installation

Troubleshooting

Education

Bachelor’s degree in Computer Science/Electronic Technologies

Tools

SQL

SSIS

SQL Server

Windows OS

Salesforce

Job description

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues across Medstation systems and ES 1.1x remediation efforts. You will interact with cross-functional teams, troubleshoot remotely, and ensure quality customer service while documenting results in Salesforce.

The role emphasizes in-depth product knowledge, adherence to regulatory requirements, and strong SQL/Windows expertise.