Remote Technical Support Consultant | Flexible Schedule

SupportYourApp; United States; Remote; USD 52,000 - 75,000; Full time

Benefits offered by this job

Fully remote

USD compensation

Flexible schedule

Global environment

No time-tracking

Job summary

SupportYourApp is seeking a Technical Support Consultant for a short-term engagement with potential to extend. This role offers remote work options and compensation in USD, with a focus on delivering professional, patient and effective technical assistance across multiple languages and clients.

Ideal candidates will have at least 1 year of technical support experience, strong English communication skills (C1+), and a solid home setup (8GB RAM, stable internet).

Qualifications

• Excellent English communication (C1+) required.
• At least 1 year of experience in technical customer support.
• Stable internet connection and a PC with at least 8GB RAM.

Responsibilities

• Provide technical support via email and chat in a professional and efficient manner.
• Troubleshoot product issues and guide customers through solutions step-by-step.
• Identify root causes and determine whether issues relate to hardware, app, connectivity, setup or user configuration.
• Document customer interactions and troubleshooting steps clearly.
• Escalate complex issues when necessary and ensure a high-quality customer experience.

Skills

English (C1)

Technical support

Troubleshooting

Remote work

Job description

SupportYourApp is seeking a Technical Support Consultant for a short-term engagement with potential to extend. This role offers remote work options and compensation in USD, with a focus on delivering professional, patient and effective technical assistance across multiple languages and clients.

Ideal candidates will have at least 1 year of technical support experience, strong English communication skills (C1+), and a solid home setup (8GB RAM, stable internet).