Remote Global Customer Support Consultant

SupportYourApp; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible hours

Remote work

USD compensation

Referral bonuses

Work-life balance

Health policy

Leadership development

Self-development culture

Trust-based environment

Job summary

SupportYourApp in the United States is seeking a Customer Support Consultant to deliver outstanding help via email and chat, build strong relationships, and stay aligned with client solutions. You will work in a flexible, fully remote environment and use up-to-date tools to serve diverse industries.

Ideal candidates have at least 1 year in customer support, excellent English (C1+), strong troubleshooting and CRM skills, and a proactive, data-driven mindset.

Qualifications

• 1+ years of experience in a customer support role.
• Excellent English communication skills (Written C1 level or higher).
• Have a troubleshooting and analytical perspective.
• CRM systems expertise.
• Strong analytical thinking and reading skills.

Responsibilities

• Deliver outstanding customer support via emails.
• Be organized and process driven, maintain a structured workflow.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English proficiency

Customer support experience

Troubleshooting mindset

CRM systems

Analytical thinking

Tools

Zendesk

Job description

SupportYourApp in the United States is seeking a Customer Support Consultant to deliver outstanding help via email and chat, build strong relationships, and stay aligned with client solutions. You will work in a flexible, fully remote environment and use up-to-date tools to serve diverse industries.

Ideal candidates have at least 1 year in customer support, excellent English (C1+), strong troubleshooting and CRM skills, and a proactive, data-driven mindset.