Remote Tech Support Consultant: Windows Server & Trading

SupportYourApp; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

SupportYourApp, a global Intelligent Support-as-a-Service leader, is seeking a Technical Support Consultant to join our remote-first team. You will deliver technical support via emails and chats, build strong customer relationships, and stay current with evolving tools and client solutions.

We welcome a proactive, English-proficient professional with VPS and Windows Server experience and familiarity with trading platforms.

Qualifications

• Experience in a technical support role.
• Experience with VPS setup and management.
• Strong Windows Server administration knowledge.
• Familiarity with TradingView, TradeStation and NinjaTrader.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• High-speed internet connection and reliable hardware.

Responsibilities

• Deliver outstanding technical support via emails and chats.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

Excellent English communication (C1)

Technical support experience

Analytical thinking

Proactive attitude

Tools

CRM systems

Job description

SupportYourApp, a global Intelligent Support-as-a-Service leader, is seeking a Technical Support Consultant to join our remote-first team. You will deliver technical support via emails and chats, build strong customer relationships, and stay current with evolving tools and client solutions.

We welcome a proactive, English-proficient professional with VPS and Windows Server experience and familiarity with trading platforms.