Technical Support Consultant

The Punta Gorda Garden Club, Inc.; United States; Remote; USD 36,000 - 52,000; Full time

Job summary

SupportYourApp is seeking a Technical Support Consultant to provide email and chat assistance remotely, handling multiple conversations with professionalism. You will troubleshoot product issues, guide customers through solutions, and escalate complex problems, all while maintaining a patient, helpful customer experience in an international environment.

The role requires fluent English (C1), at least one year in technical support, and a reliable home setup.

Qualifications

• 1 year of experience in technical customer support.
• Excellent English communication (C1) in speech and writing.
• Tech-savvy with strong troubleshooting and problem-solving.

Responsibilities

• Provide technical support via email and chat in a professional and efficient manner.
• Troubleshoot product issues and guide customers through solutions step-by-step.
• Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration.
• Ask the right questions to understand and diagnose the problem.
• Follow troubleshooting procedures while also using good judgment when the situation isn’t covered by a standard process.
• Document customer interactions and troubleshooting steps clearly.
• Escalate complex or unresolved technical issues when necessary.
• Provide a positive, patient, and professional customer experience.
• Manage multiple conversations efficiently while maintaining accuracy and quality.

Skills

English communication

Technical support

Remote work

Job description

(fluent English) Technical Support Consultant, short-term (remote) at SupportYourApp

Junior Remote Posted about 1 month ago RemoteFirstJobs Product

AI summary:Provides technical support via email and chat, troubleshoots product issues, and guides customers through solutions while managing multiple conversations efficiently.

Description

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Provide technical support via email and chat in a professional and efficient manner;


• Troubleshoot product issues and guide customers through solutions step-by-step;


• Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration;


• Ask the right questions to understand and diagnose the problem;


• Follow troubleshooting procedures while also using good judgment when the situation isn’t covered by a standard process;


• Document customer interactions and troubleshooting steps clearly;


• Escalate complex or unresolved technical issues when necessary;


• Provide a positive, patient, and professional customer experience;


• Manage multiple conversations efficiently while maintaining accuracy and quality.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written);


• At least 1 year of experience in technical customer support role;


• Previous video support experience would be plus;


• Tech-savvy mindset;


• Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions;


• Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues;


• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).


• Flexible schedule: 2 days off and 5 working shifts from Sunday to Saturday, covering one of the following shifts: 6AM - 2PM or 4 8AM-4PM (EST);


• Opportunity to cooperate fully remotely;


• Inclusive international environment;


• Compensation in USD;


• Balance between project workload and personal time;


• Responsive leadership interested in your development;


• Greenhouse conditions for self-development;


• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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