(English C1) Part-time Technical Support Consultant (remotely)

SupportYourApp; United States; Remote; USD 28,000 - 41,000; Part time

Benefits offered by this job

Remote work

International environment

USD pay

Flexible hours

Career growth

Job summary

SupportYourApp is seeking a Technical Support Consultant in the United States for a short-term engagement with potential to extend into a long-term collaboration. You will provide technical support via email, calls and chats, handle D2C and B2B inquiries, troubleshoot issues, and guide customers through solutions step-by-step.

Requirements include at least 1 year in a technical customer support role, excellent English (C1), and a tech-savvy mindset.

Qualifications

• 1+ year of experience in technical customer support.
• Excellent English communication skills (C1 for speaking and writing).
• Tech-savvy with strong troubleshooting and problem-solving skills.
• Stable home setup with reliable internet connection.

Responsibilities

• Provide technical support via email, calls and chats in a professional and efficient manner.
• Troubleshoot issues with home app and product, guiding customers through solutions step-by-step.
• Ask diagnostic questions, follow procedures, and use good judgment when not covered by standard processes.
• Document customer interactions and troubleshooting steps clearly; escalate complex issues when needed.
• Maintain a positive, patient, and professional customer experience while managing multiple conversations.

Skills

English proficiency

Technical support

Troubleshooting

Communication

Job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let’s see what it takes

What you will do:

• Provide technical support via email, calls and chats in a professional and efficient manner;
• Provide technical and customer support. D2C and B2B inquiries, password resets;
• Troubleshoot issues with home app and escalations;
• Troubleshoot product issues and guide customers through solutions step-by-step;
• Ask the right questions to understand and diagnose the problem;
• Follow troubleshooting procedures while also using good judgment when the situation isn’t covered by a standard process;
• Document customer interactions and troubleshooting steps clearly;
• Escalate complex or unresolved technical issues when necessary;
• Provide a positive, patient, and professional customer experience;
• Manage multiple conversations efficiently while maintaining accuracy and quality.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written);
• At least 1 year of experience in technical customer support role;
• Tech-savvy mindset;
• Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions;
• Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

• Fixed schedule: Sunday, Saturday: 1:00-4:30 PM, Wednesday - Friday: 1:00 PM -4:00 PM (UTC)
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Balance between project workload and personal time;
• Responsive leadership interested in your development;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you’re a proactive Technical Support Consultant who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.