Remote Hospitality Support Specialist

SupportYourApp; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote work

USD compensation

Referral rewards

Inclusive international environment

Job summary

SupportYourApp in the United States is seeking a Customer Support Consultant to deliver outstanding service through phone, chat, and email while working remotely from a home office. You will build strong relationships and stay up to date with tools and technologies to support clients worldwide.

The role requires excellent English (C1), at least 6 months in customer support, and a proactive, analytical mindset.

Qualifications

• Proven experience in customer support (6+ months).
• Strong analytical thinking and research skills.
• Excellent English language skills (C1).
• Experience in travel industry is a plus.
• Proactive, responsible, and collaborative attitude.

Responsibilities

• Deliver outstanding customer support via phone, chats, and emails.
• Build strong, lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply best practices in customer happiness and satisfaction.
• Understand client solutions and meet KPI targets.
• Collaborate with developers and cross-functional teams.

Skills

English proficiency

Customer support experience

Analytical thinking

Travel industry experience

Positive attitude

Home-office tech readiness

Job description

SupportYourApp in the United States is seeking a Customer Support Consultant to deliver outstanding service through phone, chat, and email while working remotely from a home office. You will build strong relationships and stay up to date with tools and technologies to support clients worldwide.

The role requires excellent English (C1), at least 6 months in customer support, and a proactive, analytical mindset.