Remote Technical Support & Client Success Associate

Teleperformance USA; Fargo (ND); A distancia; USD 21.000 - 34.000; Jornada completa

Descripción de la vacante

Teleperformance USA seeks a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will resolve technical questions using web-based tools to deliver fast, accurate assistance in a high-velocity environment.

The role supports home-based workers across the United States, with requirements for a reliable internet connection and a strong commitment to customer-first service.

Formación

• Must be at least 18 years old.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems and standard software.
• Excellent oral and written communication skills.
• Familiarity with personal computers, operating systems, software, and terminology.
• Proven problem-solving abilities and analytical thinking.
• Ability to work independently and multitask in a fast-paced environment.

Responsabilidades

• Provide frontline, first-level technical assistance for consumers.
• Support client-specific high-speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.

Conocimientos

Over 18 years of age

HS Diploma or equivalent

Desktop computer system

Oral & written communication

Personal computers & OS familiarity

Problem solving

Independent work & multi-tasking

Educación

HS Diploma or equivalent

Descripción del empleo

Teleperformance USA seeks a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will resolve technical questions using web-based tools to deliver fast, accurate assistance in a high-velocity environment.

The role supports home-based workers across the United States, with requirements for a reliable internet connection and a strong commitment to customer-first service.