Remote Technical Support Associate I

HM Electronics Inc; Carlsbad, Northern (CA, KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Tuition reimbursement

3 weeks vacation

Paid holidays

Medical insurance

Vision insurance

Dental insurance

Pet insurance

Life insurance

401K

Job summary

HM Electronics Inc is seeking a Technical Support Representative I, 100% remote for our call center. The center operates Monday–Friday 5 AM–7 PM and Saturday–Sunday 7 AM–3:30 PM PST.

Candidates must be willing to work a 40-hour week and reside in AZ, FL, TX, MO, or CA. Responsibilities include handling incoming calls, providing installation, operation and troubleshooting support, and maintaining positive customer relations.

Qualifications

• Minimum 12 months of prior customer service or troubleshooting experience.
• Excellent verbal and written communication skills.
• Proficient with MS Office and customer databases.
• Flexible with weekend shifts.

Responsibilities

• Answer incoming calls from customers and installers
• Provide operation, troubleshooting, maintenance, and installation support
• Promote and maintain positive customer relations
• Provide troubleshooting and repair support to installers and customers over the telephone
• Instruct installers and customers in equipment use and maintenance
• Administer service programs to correct issues
• Dispatch installers to perform onsite service when needed
• Prepare and maintain daily logs and records
• Identify and recommend product improvements
• Training will be provided

Skills

Verbal communication

Written communication

Computer literacy

Call center experience

Tools

MS Office Suite

CRM databases

Job description

HM Electronics Inc is seeking a Technical Support Representative I, 100% remote for our call center. The center operates Monday–Friday 5 AM–7 PM and Saturday–Sunday 7 AM–3:30 PM PST.

Candidates must be willing to work a 40-hour week and reside in AZ, FL, TX, MO, or CA. Responsibilities include handling incoming calls, providing installation, operation and troubleshooting support, and maintaining positive customer relations.