TEMP REMOTE Technical Support Specialist

ExecuSource, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

ExecuSource, Inc. is seeking a Seasonal Technical Support Representative for a 5-month assignment.

This 100% remote role offers a Monday–Friday schedule with start times around 6:00 AM and pay of $20.00 per hour, supporting heating, cooling, refrigeration, and water heating products. You will diagnose problems over the phone, guide customers through troubleshooting steps, document issues accurately, and escalate complex cases as needed.

Qualifications

• Minimum 1 year of technical support or hands-on experience in mechanical/electrical fields.
• Ability to read, write, and comprehend technical instructions and manuals.
• Strong verbal communication and customer-service skills.
• Ability to learn multiple product types and troubleshoot remotely.
• Comfortable working independently in a 100% remote environment.

Responsibilities

• Provide phone-based technical support for residential and commercial products.
• Troubleshoot product service, installation, and operational issues.
• Ask diagnostic questions to identify problems.
• Walk callers through troubleshooting steps clearly and professionally.
• Interpret technical instructions, manuals, and service information.
• Document customer interactions and resolutions accurately.
• Escalate complex technical issues when necessary.
• Deliver high-level customer service while handling time-sensitive concerns.

Skills

Phone support

Technical troubleshooting

Customer service

Read manuals

Remote work

Independent worker

HVAC knowledge

Job description

Location: 100% Remote – Phoenix, AZ or surrounding area
Schedule: Monday–Friday
Training Schedule: 6:00 AM–3:00 PM
Post-Training Schedule: Flexible scheduling between 6:00 AM–5:00 PM
Assignment Length: Seasonal, approximately 5 months
Pay: $20.00/hr

IMMEDIATE Seasonal Technical Support Representative needed for our client, a well-known manufacturing company specializing in residential and commercial heating, cooling, refrigeration, and water heating products.

This is a temporary, seasonal assignment expected to last approximately 5 months, supporting the organization during a period of increased customer and technical support demand. This position is not being presented as temp-to-hire or permanent and is a great opportunity for someone seeking short-term, steady work while utilizing their mechanical, electrical, HVAC, plumbing, or technical troubleshooting experience.

The Technical Support Representative will provide knowledgeable phone-based assistance to customers, contractors, technicians, and other callers experiencing product service, installation, and operational issues. This individual will use technical documentation, troubleshooting procedures, and product knowledge to help diagnose problems and guide callers toward appropriate solutions.

Key Responsibilities:

• Provide phone-based technical support for residential and commercial products.
• Troubleshoot product service, installation, and operational issues.
• Ask appropriate diagnostic questions to identify potential product or equipment problems.
• Walk callers through troubleshooting procedures in a clear and professional manner.
• Interpret technical instructions, product documentation, manuals, and service information.
• Document customer interactions, technical issues, and resolutions accurately.
• Escalate more complex technical issues when necessary.
• Deliver a high level of customer service while handling technical and sometimes time-sensitive concerns.

Qualifications:

• Minimum of 1 year of technical support, maintenance, mechanical, electrical, HVAC, plumbing, or related hands‑on experience preferred.
• Comfortable troubleshooting mechanical or technical problems over the phone.
• Ability to read, write, and comprehend technical instructions, correspondence, manuals, and product documentation.
• Strong verbal communication and customer service skills.
• Ability to learn the operation and troubleshooting requirements of multiple product types.
• Comfortable working independently in a 100% remote environment.
• Must be located in Phoenix, AZ or the surrounding area.

This is an excellent seasonal opportunity for candidates with a technical or hands‑on background who enjoy problem‑solving and helping customers troubleshoot equipment.

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