Remote Technical Support Analyst - Transportation Tech

Trimble Inc.; Ohio; Remote; USD 55,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Time off plans

Retirement plans

Employee stock purchase plan

Job summary

Trimble Transportation is seeking a Technical Support Analyst to diagnose and resolve complex issues in transportation management software. You will collaborate with engineering and product teams to improve reliability and functionality, handling customer touchpoints across phone, email, web, and chat while meeting SLAs.

The role emphasizes deep root-cause analysis, cross-system troubleshooting, and providing clear communication to technical and non-technical audiences.

Qualifications

• Bachelor degree or equivalent in a technology-related field.
• Demonstrated experience performing technical troubleshooting and root cause analysis across integrated systems.
• Proficiency using and troubleshooting SQL, XML, HTML, and scripting languages.
• Hands-on experience navigating and supporting various operating systems such as Windows, Linux, Android, iOS, or Microsoft Servers.
• Excellent written and verbal communication skills with the ability to explain complex concepts to technical and non-technical audiences.

Responsibilities

• Investigate, troubleshoot, and resolve hardware, software, and TMS solution issues using CRM and casing platforms.
• Partner directly with developers, project managers, and quality assurance teams across global locations to report bugs and track resolution.
• Deliver an outstanding customer support experience across phone, email, web, and chat channels while meeting team SLAs and KPIs.
• Analyze device logs, database queries, and system behaviors to perform thorough root cause analysis on complex technical issues.
• Recommend improvements for business processes, technical support tools, research approaches, and internal documentation.

Skills

Technical troubleshooting

Root cause analysis

SQL

XML

HTML

Scripting

Windows

Linux

Communication

Education

Bachelor degree or equivalent

Tools

Jira

REST APIs

Web services

JavaScript

Python

Job description

Trimble Transportation is seeking a Technical Support Analyst to diagnose and resolve complex issues in transportation management software. You will collaborate with engineering and product teams to improve reliability and functionality, handling customer touchpoints across phone, email, web, and chat while meeting SLAs.

The role emphasizes deep root-cause analysis, cross-system troubleshooting, and providing clear communication to technical and non-technical audiences.